Add-ons allow you to offer customers additional items during checkout, such as balloons, stuffed animals, chocolates, candles, and seasonal gifts. The updated add-ons system organizes products by occasion and gives you more control, capacity, and flexibility.
This guide explains how add-ons work and how to manage them in your Lovingly Account.
Overview of Add-On Categories
Add-ons are grouped by occasion to help customers find relevant items quickly. Each occasion category supports up to 20 add-ons, giving you access to more than 600 add-ons across the full catalog. To enable add-ons in your product list, click the flower icon on the left-hand side of the screen, then click the Filter button at the top right under “Add new product.” Add the filter for “Add-on” and save it. This will display your enabled add-ons, with items shown in gray indicating they are not enabled.
If a product is not tied to a specific occasion, it will appear under Just Because, which is the default category.
Key Features
Occasion-Based Organization
Add-ons are sorted by event categories such as Birthday, Anniversary, Get Well, Sympathy, and more.
You can assign an add-on to one or multiple occasions depending on its use.
Increased Capacity
The old system allowed only 20 total add-ons.
You can now manage up to 20 add-ons per occasion.
Cleaner Add-On Management
Add-on setup uses a simplified form focused only on fields that matter.
Selecting categories is done through checkboxes for quick and clear organization.
Improved Customer Shopping Experience
Customers see add-ons that match the occasion of the product they selected.
They can switch categories at checkout if they want to browse other options.
Add a New Add-On
Go to Products in your Lovingly Account.
Select Add New Product.
Choose or upload your add-on image and details.
Select one or more Occasion Categories.
“Just Because” is selected automatically but can be unchecked.
Save your changes.
To ensure add-ons are enabled, use the filter option in your product list. Click the flower icon, then the Filter button, and add the filter for “Add-on.” Save the filter to view enabled add-ons, with gray items indicating they are not enabled.
Edit an Existing Add-On
When you open an existing add-on for editing:
All categories currently assigned will appear checked.
Uncheck a category to remove the add-on from that occasion.
Title and description fields have character limits:
Title: 38 characters
Description: 68 characters
Add-ons that exceed these limits will remain unchanged until edited.
If add-ons are not appearing during checkout, ensure they are assigned to the relevant categories and within the 20-item limit. Adjust assignments to prioritize important add-ons.
How Customers Experience Add-Ons in Checkout
Occasion-Aware Add-On Display
If a shopper selects a product tied to an occasion, add-ons from that same category appear first.
Example: Selecting a Birthday arrangement shows Birthday add-ons.
Switching Categories
Customers can switch to a different category during checkout, such as Christmas, Anniversary, or Get Well.
If they choose an add-on from a new category, the flow updates to that selected occasion.
Add-on Counter and Visibility
Customers see how many add-ons they have selected before moving to the next step.
This helps encourage add-on purchases while keeping the experience clean and intuitive.
Tips for Managing Add-Ons
Assign each add-on to all relevant categories for maximum visibility.
Periodically refresh seasonal and holiday add-ons.
Review character limits to ensure all content displays correctly.
Keep images consistent in lighting, style, and background for a professional presentation.
If you need help categorizing your add-ons or reviewing your selections, the Lovingly Partner Success Team is here to assist.
Troubleshooting Common Visibility Issues
Add-Ons Not Appearing During Checkout:
Ensure the add-ons are assigned to the relevant checkout categories.
Review the category assignments to confirm they are within the 20-item limit.
Adjust assignments if necessary to prioritize the most important add-ons.
Limited Number of Add-Ons Displayed:
If only 10 add-ons are visible, check the category assignments.
Properly assign add-ons to categories to display up to 20 items per category.
Specific Add-Ons Not Showing (e.g., Teddy Bears):
Check if the category is overcrowded with more than 20 items.
Reduce the number of products assigned to the category to make room for the missing add-ons.
Reassign and prioritize items as needed.
FAQs
Q: How do I know which add-ons are enabled?
A: Use the filter option in your product list to view enabled add-ons. Items shown in gray are not enabled.
Q: Why are only balloons and bears showing as add-ons?
A: Ensure that other add-ons, like chocolates, are assigned to the relevant occasions or categories.
Q: Can I display more than 20 add-ons in a category?
A: No, each category supports a maximum of 20 add-ons. Reassign items to other categories if needed.