Lovingly Shop Reviews
Lovingly Shop Reviews help boost customer confidence and increase online sales by showcasing real, verified feedback directly on your product pages.
When a customer marks their order as delivered through your Delivery Confirmation Assistant, they receive an invitation to leave a review. Only verified customers can submit reviews, ensuring authenticity and trust.
How Shop Reviews Help Your Business
Build Social Proof
Your most recent 4 and 5-star reviews appear automatically on your product pages, giving shoppers reassurance at the exact moment they are deciding what to purchase.
Improve Search Visibility
Fresh, rotating review content supports your SEO. Search engines value new, relevant text, which helps more potential customers find your shop online. However, hiding reviews may reduce the amount of fresh content available on your website, potentially impacting your SEO performance negatively.
Display Reviews from Multiple Sources
Your Lovingly Shop displays a blend of Lovingly and Google reviews, giving gifters multiple trusted perspectives on the quality of your work. If you would like a Lovingly Review removed or hidden, please contact our Support Team and we can take care of that for you. When a review is set to not be visible, it will not appear on your public website, meaning customers will not see it. However, the review will still be accessible within your Lovingly account dashboard. This ensures that you, as the account holder, can review all feedback, even if it is not publicly displayed.
Public Visibility: Reviews that are not hidden will appear on your public website, contributing to your online presence and customer trust.
Private Visibility: Reviews that are hidden or opted out by customers will remain visible only within your Lovingly account dashboard. These reviews are not accessible to the public.
We do recommend only removing reviews when absolutely necessary. Keeping a variety of honest reviews helps maintain the legitimacy and trustworthiness of your business, and customers often look for a natural mix of feedback when choosing where to shop. Hiding reviews may have implications such as reducing the SEO benefits that fresh content provides to your website. Additionally, displaying only perfect reviews might appear suspicious to potential customers. A mix of reviews, along with thoughtful responses to negative ones, can enhance credibility.
If you are unsure whether a review should be removed, our team is happy to take a look and guide you.
Best Practices for Handling Negative Reviews
Instead of hiding negative reviews, consider the following best practices:
Respond Thoughtfully: Posting a public response to a negative review demonstrates your commitment to customer satisfaction and can positively influence other customers.
Leverage Feedback: Use negative reviews as an opportunity to improve your services and address customer concerns.
Verified and Easy for Customers
Reviews can only be submitted through the delivery confirmation email, which ensures that all feedback is linked to a real order. This keeps your review system clean, credible, and helpful.
How to Get the Most Out of This Feature
Make sure all orders are marked delivered so customers receive their review invitation.
Respond to reviews when appropriate to build trust and engagement with shoppers.
Respond thoughtfully to negative reviews to demonstrate your commitment to customer satisfaction and build credibility.
Want More Google Reviews?
If you'd like a Google Review Card designed for your shop to help increase your Google review volume, just chat in and request one from our Support Team. We’ll be happy to create it for you.
Need Help?
If you need additional assistance, please reach out to our Support Team. We are always happy to help.