"Who's my account manager?" is one of the most common questions we get — so we put the answer somewhere you'll always have it. Your account manager's name and direct phone number now live inside your Lovingly account.
Where to find your account manager
Click the person icon in the bottom-left corner of your Lovingly account.
Select Settings & Preferences.
Look under Account Information.
You'll see your account manager's name and their direct phone number. It's there any time you need it — no need to ask, and no need to remember.
When to call your account manager directly
Their direct line is best for conversations that are specific to your shop and your relationship with us:
Planning ahead — holidays, promotions, a change to how your shop operates
Questions about your website strategy or local search performance
Anything you'd rather talk through than type out
When to use chat instead
For most day-to-day questions, chat inside your Lovingly account is the fastest way to an answer. It's the quickest path to a resolution, and it reaches the whole team rather than one person.
Use chat for order questions, website issues, settings you can't find, printer trouble, or anything you need resolved now.
If your account manager isn't available
You're never waiting on one person. If your account manager is with another partner or out of the office, you have three other ways in:
Chat from inside your Lovingly account — reaches the full team
Email help@lovingly.com — best for anything with screenshots or attachments
Call (800) 533-1787 during support hours
For support hours, response times, and what to expect when you reach out, see How to Reach Your Lovingly Account Management Team.
You should always know who's helping you. Now you do — every time you open your account.