Lovingly Pay is the built-in credit card processing system for your Lovingly Account. It offers secure transactions, reliable payouts, and improved protection for your business all with no setup costs.
Lovingly uses Adyen as its credit card processor, ensuring secure transactions and seamless integration with your POS and online storefront.
This guide explains what Lovingly Pay does, what information you’ll need to activate it, how payouts work, and where to get help.
Benefits of Lovingly Pay
No fees for refunds issued before delivery
Fewer interruptions caused by payment issues
Enhanced fraud protection
Faster, more consistent payouts
Clear visibility into payment and payout activity
Seamless integration with your POS and online storefront
Compatibility with Lovingly-provided terminals for card swiping or manual entry
What You Need to Set Up Lovingly Pay
To meet financial regulations (KYC – Know Your Customer), you must provide verified business and identity documents. The information you enter must exactly match your official documentation.
For partners in the United States:
Please note: handwritten documents are not accepted.
Company Registration Document (SS-4 or other official IRS document)
| This document should be from within the last 12 months and include both your declared legal business name and your Federal Tax ID. |
Legal Business Name | This information must exactly match your Company Registration Document (if required). |
Federal Tax ID Number (EIN/SSN) | This information must exactly match your Company Registration Document (if required). |
Business Bank Information | You'll need the Account Holder Name, Account Number, Routing Number, and Address on your bank's letterhead. |
Social Security Number | You will type this in only |
Identity Document (Driver’s License Preferred) | Prepare the front and back as separate files in digital format before your upgrade. |
For partners in Canada:
Please note: handwritten documents are not accepted.
Company Registration Document (Certificate of Formation, Certificate of Registration, or Government-Issued Business License)
| This document must include both your declared legal business name and your National Tax ID.
Prepare your document in digital format before your upgrade. |
Legal Business Name | This information must exactly match your Company Registration doc. |
National Tax ID Number (BN/SIN) | This information must exactly match your Company Registration doc. |
Business Bank Information (Bank Statement, Cheque, or Deposit Ticket Preferred) | You'll need the Account Holder Name, Account Number, Institution Code, Transit Number, and Address on your bank's letterhead. |
Social Insurance Number | You will type this in only |
Identity Document (Driving License, National Health Insurance Card, or Passport Preferred) | Prepare the front and back as separate files in digital format before your upgrade. |
FAQ's
Why do I need to provide all this information?
Payment processors must follow Know Your Customer (KYC) and anti–money laundering laws. To comply, Lovingly is required to verify your business and identity information before payouts can occur.
What if I don’t have everything yet?
You'll need every required document to complete verification. If anything is missing or doesn’t match exactly, the upgrade will fail. We recommend sharing the requirements with your accountant to make sure everything is accurate and current.
What happens if I don’t submit the required documents?
If verification isn’t completed, payouts will stop when your upgrade occurs. Eventually, you’ll also lose the ability to accept orders.
What is the Lovingly Pay credit card processing rate?
The rate is 2.9% + 30¢ per transaction, plus 1% for international transactions.
Does this change my Lovingly Shop Agreement if I was originally on Stripe?
No. Your shop agreement stays the same. The payment processor changes to Adyen, and the Retailer Terms of Service have been updated to reflect that.
Do I still get paid in 2 business days?
Yes. Payments still follow a 2-business-day rolling schedule. Transfers now occur 2 business days after you mark the order delivered, rather than after the order is placed.
Does Lovingly make money by delaying payment?
No. Lovingly only settles customer funds once the order is marked delivered. This gives you more protection and a larger window to issue refunds without fees.
Why do I need to mark my orders delivered?
Marking orders delivered triggers payouts. It also sends the customer a delivery confirmation and an invitation to leave a review. If an order isn’t marked delivered, the payout will not be released.
Is there a deadline for marking orders delivered?
For timely payouts, mark orders delivered by 10:45 PM ET each day. Transfers occur 2 business days after the delivery is marked.
What if I don’t have time to mark orders delivered?
You can do it quickly in several ways:
Individually from the Orders page
Through Daily Workflow (drag to Delivered)
In bulk using the Mark Orders Delivered button
By scanning the QR code on printed SuperTickets
I already use a delivery confirmation system or POS. Do I still need to mark orders delivered in Lovingly?
Yes. Only orders marked delivered inside your Lovingly Account will trigger payouts. If you prefer not to send duplicate notifications, use Lovingly as your primary delivery confirmation for Lovingly orders.
Can I opt out of Lovingly Pay or use my own processor?
Not at this time. Lovingly Pay is required for processing all Lovingly orders.
Why might my banking verification fail?
Banking verification may fail if there is a discrepancy between the legal business name on your Lovingly account and the name on your bank account or submitted documents. For example:
If your business is a corporation or LLC, the bank account must be registered under the legal business name, not a personal name.
Any mismatch, such as abbreviations or typographical errors, will be flagged by the system and result in a failed verification attempt.
How do I resolve a name mismatch during verification?
To successfully complete banking verification, follow these steps:
Verify Your Lovingly Account Name: Ensure that the name on your Lovingly shop account matches your legal business name exactly.
Obtain Correct Bank Documentation: Acquire a recent bank statement or letter where the account holder name matches your legal business name. For example, if your legal business name is "[Your Legal Business Name]," the bank document must reflect the same name without any discrepancies.
Resubmit Documentation: Upload the corrected bank document through the verification portal along with any other required details.
Can Lovingly manually override banking verification?
No, all verification processes must be completed through the portal. Manual intervention or alternate documentation is not supported.
Can I use a personal bank account for verification?
If your business is a corporation or LLC, you must use a bank account registered under your legal business name. Personal accounts are not accepted for these business types.
Third-party processors such as Stripe, Square, and Clover are not supported. Additionally, Lovingly provides its own terminals for seamless integration.
If you have further questions or need assistance submitting documents please contact our Support Team and they will be happy to help.