The Lovingly Pay credit card processing system provides numerous benefits to our partner florists including:
No cost for refunds before delivery
New safeguards against order interruptions
Enhanced protection against fraudulent charges
FAQs
What’s the cost for setting up Lovingly Pay?
$0!
What if I need help with Lovingly Pay?
We're happy to help! Just contact Partner Support (help@lovingly.com or 800-533-1787). You can also chat via your Lovingly Account.
What information will I need to provide to setup Lovingly Pay?
When it’s time to set up with Lovingly Pay, you’ll need to provide the required business and banking information within your Lovingly Account. Watch the video below for all the details.
For partners in the United States:
Please note: handwritten documents are not accepted.
Company Registration Document (SS-4 or other official IRS document)
| This document should be from within the last 12 months and include both your declared legal business name and your Federal Tax ID. |
Legal Business Name | This information must exactly match your Company Registration Document (if required). |
Federal Tax ID Number (EIN/SSN) | This information must exactly match your Company Registration Document (if required). |
Business Bank Information | You'll need the Account Holder Name, Account Number, Routing Number, and Address on your bank's letterhead. |
Social Security Number |
|
Identity Document (Driver’s License Preferred) | Prepare the front and back as separate files in digital format before your upgrade. Here’s how. |
For partners in Canada:
Please note: handwritten documents are not accepted.
Company Registration Document (Certificate of Formation, Certificate of Registration, or Government-Issued Business License)
| This document must include both your declared legal business name and your National Tax ID.
Prepare your document in digital format before your upgrade. Here’s how. |
Legal Business Name | This information must exactly match your Company Registration doc. |
National Tax ID Number (BN/SIN) | This information must exactly match your Company Registration doc. |
Business Bank Information (Bank Statement, Cheque, or Deposit Ticket Preferred) | You'll need the Account Holder Name, Account Number, Institution Code, Transit Number, and Address on your bank's letterhead. |
Social Insurance Number |
|
Identity Document (Driving License, National Health Insurance Card, or Passport Preferred) | Prepare the front and back as separate files in digital format before your upgrade. Here’s how. |
Why do I need to provide all this information?
Short answer: It’s legally required for you to accept payments.
Long answer: Lovingly is required to comply with Know Your Customer (KYC) guidelines, which fit within the broader scope of anti-money laundering laws and regulations.
What if I don't have all of this information?
To successfully verify your upgrade, it’s imperative that you do. We recommend sharing this list with your accountant to ensure you have accurate and up-to-date documentation because all the info you enter must exactly match the documents you provide and what’s on file with your business bank.
What happens if I don't provide the documents required by Know Your Customer (KYC) laws and regulations?
If you don’t provide the legally required information for verification, your payouts will stop once your upgrade occurs. Later, you'll also lose the ability to accept orders. But don’t worry—you'll have ample time to collect the required documents and we're here to help every step of the way.
What is the Lovingly Pay credit card processing rate ?
The Lovingly Pay credit card processing rate is just 2.9% + 30¢ per transaction, plus an additional 1% for international transactions.
If I was originally on Stripe, does this affect my Lovingly Shop Agreement at all?
Nope! Your shop agreement stays the same. Only a small portion of our Retailer Terms of Service have been updated to reflect the upgrade to Lovingly Pay.
Do I still get paid in 2 business days?
Yes! We know how important this is to you. Payments are still on a 2 business day rolling schedule. The only difference is that transfers will occur 2 business days after you mark the order delivered, rather than 2 business days after the order is placed.
Does Lovingly make money by delaying payment?
No, Lovingly makes $0. We don’t settle the funds from customers until orders are delivered. This gives you greater security and protection for refunds.
Wait, why do I need to mark my orders delivered?
By waiting to settle funds until orders are marked delivered, you have an increased window of time to issue a refund for the total order cost without incurring any transaction fees. Plus, when you mark an order delivered, Lovingly automatically sends the customer a delivery confirmation email and an invitation to write you a review.
Is there a deadline for marking orders delivered?
For prompt payment, please mark orders delivered by 10:45pm ET each day. The transfer will occur 2 business days after you mark the order delivered.
What if I don’t have time to mark my orders delivered?
We hear you! That’s why we created a few quick, convenient options to mark orders delivered:
Individually via Lovingly Account
Click the Orders icon—it looks like three horizontal bars. Next, select the order you’d like to change. Then, click Options and hover your mouse over Change Stage. From here, click Delivered.
OR
Click the Daily Workflow icon—it looks like three vertical bars. Change the status of an order by clicking and dragging it to the Delivered column.
In Bulk via Lovingly Account
To mark multiple orders delivered, navigate to your Orders list and then click Mark Orders Delivered. A pop-up window will appear where you can mark multiple orders delivered at once. Note: This same window will automatically pop up and remind you to mark orders delivered one hour before your shop closes each day.
Via Printouts
Scan the QR code and complete the prompts to mark the order delivered.
Notable: When a recipient uses the Lovingly Thanks! QR code on the SuperTicket to send a thank you message to their gifter, this also automatically marks the order delivered. While many recipients use this feature, it’s best practice to mark orders delivered yourself using one of the options listed above.
I already use another delivery confirmation system or POS. Do I also have to mark orders delivered in my Lovingly Account?
Yes, you’ll need to mark orders delivered to initiate payouts with Lovingly Pay. If you prefer not to send two delivery confirmation emails, we recommend only using your Lovingly Account for marking Lovingly orders delivered.
Can I opt out of Lovingly Pay or use my own payment processor?
Not at this time. Lovingly Pay is essential for doing business with Lovingly.