Why Your Statement May Not Match Your Sales Report
Your Statement is a static document summarizing orders placed within a specific calendar month. It does not include a full order-by-order breakdown.
Your Detailed Sales Report is a live report that includes a complete breakdown of each transaction, including fees and taxes. For the most accurate comparison and reconciliation, always reference your Detailed Sales Report.
Understanding Your Sales Reports
Your Sales Report includes all transactions processed through your:
Lovingly Store
Lovingly Marketplace
POS
By default, it displays today’s orders, but you can adjust the date range using the filter option.
From the Sales Report page, you can:
View total sales revenue
Review taxes you are responsible for remitting
Access the Detailed Sales Report for transaction-level details
Note: Because the Statement is static and the Detailed Sales Report is live, minor differences may occur.
Services & Fees Explained
Your Detailed Sales Report includes the following service categories:
1. Standard Service Fee ($9.99)
A one-time $9.99 fee charged to gifters the first time they place an order with your shop. This supports ongoing floral technology innovation and platform improvements.
2. Credit Card Services Fee
This fee is paid to your credit card processor for handling transactions.
Domestic orders: 2.9% of the Gross Total + $0.30
Cross-border orders: 3.9% of the Gross Total + $0.30
The percentage is calculated using the Gross Total shown in the Detailed Sales Report.
3. Lovingly Services Fee
This fee is based on your contracted service rate.
Calculation (per order):
(Gross Total – Standard Service Fee with Tax – Non-Taxable Subtotal) × Your Service Rate
(e.g., 17%)
4. Marketplace Service Rate (10%)
For Marketplace orders, a fixed 10% service rate applies.
It is calculated as:
10% × (Gross Total – Standard Service Fee with Tax – Non-Taxable Subtotal)
The Credit Card Fee and Lovingly Services Fee combined equal the 10% Marketplace Service Rate.
What Is Lovingly Marketplace?
Lovingly Marketplace is a florist-direct online marketplace designed to help you compete with order gatherers and enable customers to purchase directly from local florists.
Service Fee Tax (Canada Only)
In Canada, digital products and SaaS services are taxable. Lovingly is required to collect applicable PST, GST, or HST on service fees.
The tax on the $9.99 Standard Service Fee is calculated as:
$9.99 × applicable local tax rate
Tax Responsibilities
United States
Lovingly collects and remits: All taxes related to Marketplace orders
Shop owners are responsible for: Taxes related to Shop orders
Canada
Lovingly collects and remits:
Service Fee Tax
Service Tax (for both Shop and Marketplace orders)
Partners are responsible for:
Tax on the Taxable Subtotal
Delivery Fee Tax
(for both Shop and Marketplace orders)
Order Breakdown Calculations
For a detailed step-by-step breakdown of how each order is calculated, refer to:
If you are reconciling your account, always use the Detailed Sales Report for the most complete and accurate financial breakdown.