Because getting paid is important...in Lovingly Account, partner florists can see the status of their payouts in the Reports > Transfers section. This article defines and clarifies each of these status terms.

This is the first step in the payout process, and it signifies that your payout is on its way to being processed.
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This status means that we’ve successfully sent your payout request to our payment processor. At this point, the payment processor has acknowledged receipt of the request. It’s their way of saying, “We’ve got your request, and we’re getting things ready.”

The “Scheduled” status indicates that your payout is in active processing. It’s a reassurance that everything is on track.
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After the payment processor receives your payout request, they move it to their processing queue and initiate the payout. They provide us with an Estimated Time of Arrival (ETA) for when the payout will be completed, and we use this ETA to set a “Date” for your payout.

Once the status updates to Paid, it signifies that the payout has been successfully processed, and the funds have been sent to your bank.
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Please note that while the payment has been sent, it may take up to 7 days for your bank to disburse these funds to your account. This duration can vary depending on your bank’s processes, so the “Date” is an estimate.

In some instances, a payout may fail after reaching the Paid status. This can occur for reasons such as incorrect account information or your bank blocking the funds.
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If your payout status changes to Failed, please contact us immediately so we can assist in resolving the issue and ensure your payout is processed correctly.
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