Introducing Lovingly Pay

Lovingly is upgrading our credit card processing system to better serve our partner florists. This is a foundational step for future features and a safer process for today.

Here are a few benefits of the upgrade:

  • No cost for refunds before delivery

  • New safeguards against order interruptions

  • Enhanced protection against fraudulent charges

To ensure a seamless transition, we're slowly rolling out Lovingly Pay to all partners. Watch for communications from Lovingly regarding when your account will be getting its upgrade.

In the meantime, check back here for all of the latest updates, information, and FAQs.


FAQs

What’s the cost for upgrading to Lovingly Pay?

$0! Your upgrade is at absolutely no cost to you.

When do I get to upgrade to Lovingly Pay?

We're happy to accommodate requests to upgrade ASAP. When you're ready with the info and documents required (detailed below), just contact Partner Support (help@lovingly.com or 800-533-1787). Otherwise, we'll email you when it’s time for your upgrade. Note: Many partners are anxious to upgrade from Stripe to Lovingly Pay, so there may be a waitlist.

What information will I need to provide for the upgrade?

When it’s time for your upgrade to Lovingly Pay, you’ll need to provide the required business and banking information within your Lovingly Account.

For partners in the United States:

Legal Business Name

This information must exactly match your Company Registration doc.

Federal Tax ID Number (EIN/SSN)

This information must exactly match your Company Registration doc.

Business Bank Information

You'll need the Account Holder Name, Account Number, Routing Number, and Address on your bank's letterhead.

Social Security Number

Identity Document (Driver’s License Preferred)

Prepare the front and back as separate files in digital format before your upgrade. Here’s how.

Company Registration Document

This document must include both your declared legal business name and your Federal Tax ID.

Prepare your document in digital format before your upgrade. Here’s how.

For partners in Canada:

Legal Business Name

This information must exactly match your Company Registration doc.

National Tax ID Number (BN/SIN)

This information must exactly match your Company Registration doc.

Business Bank Information

You'll need the Account Holder Name, Account Number, Institution Code, Transit Number, and Address on your bank's letterhead.

Social Insurance Number

Identity Document (Driver’s License Preferred)

Prepare the front and back as separate files in digital format before your upgrade. Here’s how.

Company Registration Document

This document must include both your declared legal business name and your National Tax ID.

Prepare your document in digital format before your upgrade. Here’s how.

What if I don't have all of this information?

To successfully verify your upgrade, it’s imperative that all info you enter exactly matches your Company Registration and Identity Documents and what’s on file with your business bank. We recommend sharing this list with your accountant to ensure you have accurate and up-to-date documentation.

Does my credit card processing rate change?

Nope! Your credit card processing rate stays the same: 2.9% + 30¢ per transaction, plus an additional 1% for international transactions.

Does this affect my Lovingly Shop Agreement at all?

Nope! Your shop agreement stays the same. Only a small portion of our Retailer Terms of Service have been updated to reflect the upgrade to Lovingly Pay.

Do I still get paid in 2-3 days?

Yes! We know how important this is to you. Payments are still on a 2-3 business day rolling schedule. The only difference is that transfers will occur 2-3 business days after you mark the order delivered, rather than 2-3 business days after the order is placed.

Wait, did you say I need to mark my orders delivered?

Yes, this gives you greater security and protection for refunds. By delaying payment until orders are marked delivered, you have an increased window of time to issue a refund for the total order cost (including credit card fees!). Plus, when you mark an order delivered, Lovingly automatically sends the gifter a delivery confirmation email and an invitation to write you a review.

What if I don’t have time to mark my orders delivered?

We hear you! That’s why we created a few quick, convenient options to mark orders delivered:

  1. Individually via Lovingly Account

    Click the Orders icon—it looks like three horizontal bars. Next, select the order you’d like to change. Then, click Options and hover your mouse over Change Stage. From here, click Delivered.

    OR

    Click the Daily Workflow icon—it looks like three vertical bars. Change the status of an order by clicking and dragging it to the Delivered column.

  2. In Bulk via Lovingly Account

    To mark multiple orders delivered, navigate to your Orders list and then click Mark Orders Delivered. A pop-up window will appear where you can mark multiple orders delivered at once. Note: This same window will automatically pop up and remind you to mark orders delivered one hour before your shop closes each day.

  3. Via Printouts

    Scan the QR code and complete the prompts to mark the order delivered.

A quick side note—when recipients send a thank you message using the Lovingly Thanks! QR code on the SuperTicket, orders are automatically marked delivered. But not all recipients use this feature, so it's not the most reliable option.

I already use another delivery confirmation system or POS. Do I also have to mark orders delivered in my Lovingly Account?

Yes, you’ll need to mark orders delivered to initiate payouts with Lovingly Pay. If you prefer not to send two delivery confirmation emails, we recommend only using your Lovingly Account for marking Lovingly orders delivered.

Can I opt out of Lovingly Pay or use my own payment processor?

Not at this time. Lovingly Pay is essential for doing business with Lovingly.

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