Introducing Lovingly Pay

Lovingly is upgrading our credit card processing system to better serve our partner florists. This is a foundational step for future features and a safer process for today.

A few benefits of the upgrade:

  • No cost for refunds before delivery

  • New safeguards against order interruptions

  • Enhanced protection against fraudulent charges


FAQs

What’s the cost for upgrading to Lovingly Pay?

$0! Your upgrade is at absolutely no cost to you.

When do I get to upgrade to Lovingly Pay?

We're happy to accommodate requests to upgrade ASAP. When you're ready with the info and documents required (detailed below), just contact Partner Support (help@lovingly.com or 800-533-1787). Otherwise, we'll email you when it’s time for your upgrade. Note: Many partners are anxious to upgrade from Stripe to Lovingly Pay, so there may be a waitlist.

What information will I need to provide for the upgrade?

When it’s time for your upgrade to Lovingly Pay, you’ll need to provide the required business and banking information within your Lovingly Account. Watch the video below for all the details.

For partners in the United States:

Please note: handwritten documents are not accepted.

Company Registration Document

(SS-4 or other official IRS document)

*Not required for sole proprietorships*

This document should be from within the last 12 months and include both your declared legal business name and your Federal Tax ID.

Prepare your document in digital format before your upgrade. Here’s how.

Legal Business Name

This information must exactly match your Company Registration Document

(if required).

Federal Tax ID Number (EIN/SSN)

This information must exactly match your Company Registration Document

(if required).

Business Bank Information

You'll need the Account Holder Name, Account Number, Routing Number, and Address on your bank's letterhead.

Social Security Number

Identity Document (Driver’s License Preferred)

Prepare the front and back as separate files in digital format before your upgrade. Here’s how.

For partners in Canada:

Please note: handwritten documents are not accepted.

Company Registration Document

(Certificate of Formation, Certificate of Registration, or Government-Issued Business License)

*Not required for sole traders*

This document must include both your declared legal business name and your National Tax ID.

Prepare your document in digital format before your upgrade. Here’s how.

Legal Business Name

This information must exactly match your Company Registration doc.

National Tax ID Number (BN/SIN)

This information must exactly match your Company Registration doc.

Business Bank Information

(Bank Statement, Cheque, or Deposit Ticket Preferred)

You'll need the Account Holder Name, Account Number, Institution Code, Transit Number, and Address on your bank's letterhead.

Social Insurance Number

Identity Document (Driving License, National Health Insurance Card, or Passport Preferred)

Prepare the front and back as separate files in digital format before your upgrade. Here’s how.

Why do I need to provide all this information?

Short answer: It’s legally required for you to accept payments.
Long answer: Lovingly is required to comply with Know Your Customer (KYC) guidelines, which fit within the broader scope of anti-money laundering laws and regulations.

What if I don't have all of this information?

To successfully verify your upgrade, it’s imperative that you do. We recommend sharing this list with your accountant to ensure you have accurate and up-to-date documentation because all the info you enter must exactly match the documents you provide and what’s on file with your business bank.

What happens if I don't provide the documents required by Know Your Customer (KYC) laws and regulations?

If you don’t provide the legally required information for verification, your payouts will stop once your upgrade occurs. Later, you'll also lose the ability to accept orders. But don’t worry—you'll have ample time to collect the required documents and we're here to help every step of the way.

Does my credit card processing rate change?

Nope! Your credit card processing rate stays the same: 2.9% + 30¢ per transaction, plus an additional 1% for international transactions.

Does this affect my Lovingly Shop Agreement at all?

Nope! Your shop agreement stays the same. Only a small portion of our Retailer Terms of Service have been updated to reflect the upgrade to Lovingly Pay.

Do I still get paid in 2-3 days?

Yes! We know how important this is to you. Payments are still on a 2-3 business day rolling schedule. The only difference is that transfers will occur 2-3 business days after you mark the order delivered, rather than 2-3 business days after the order is placed.

Does Lovingly make money by delaying payment?

No, Lovingly makes $0. We don’t settle the funds from customers until orders are delivered. This gives you greater security and protection for refunds.

Wait, why do I need to mark my orders delivered?

By waiting to settle funds until orders are marked delivered, you have an increased window of time to issue a refund for the total order cost without incurring any transaction fees. Plus, when you mark an order delivered, Lovingly automatically sends the gifter a delivery confirmation email and an invitation to write you a review.

Is there a deadline for marking orders delivered?

For prompt payment, please mark orders delivered by 6 pm ET each day. The transfer will occur 2-3 business days after you mark the order delivered.

What if I don’t have time to mark my orders delivered?

We hear you! That’s why we created a few quick, convenient options to mark orders delivered:

  1. Individually via Lovingly Account

    Click the Orders icon—it looks like three horizontal bars. Next, select the order you’d like to change. Then, click Options and hover your mouse over Change Stage. From here, click Delivered.

    OR

    Click the Daily Workflow icon—it looks like three vertical bars. Change the status of an order by clicking and dragging it to the Delivered column.

  2. In Bulk via Lovingly Account

    To mark multiple orders delivered, navigate to your Orders list and then click Mark Orders Delivered. A pop-up window will appear where you can mark multiple orders delivered at once. Note: This same window will automatically pop up and remind you to mark orders delivered one hour before your shop closes each day.

  3. Via Printouts

    Scan the QR code and complete the prompts to mark the order delivered.

Notable: When a recipient uses the Lovingly Thanks! QR code on the SuperTicket to send a thank you message to their gifter, this also automatically marks the order delivered. While many recipients use this feature, it’s best practice to mark orders delivered yourself using one of the options listed above.

I already use another delivery confirmation system or POS. Do I also have to mark orders delivered in my Lovingly Account?

Yes, you’ll need to mark orders delivered to initiate payouts with Lovingly Pay. If you prefer not to send two delivery confirmation emails, we recommend only using your Lovingly Account for marking Lovingly orders delivered.

Can I opt out of Lovingly Pay or use my own payment processor?

Not at this time. Lovingly Pay is essential for doing business with Lovingly.

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