It’s come to light that some Lovingly Partners have been hit with credit card disputes since early June 2022. We've identified several customer email addresses associated with multiple disputed order charges: email@example.com, firstname.lastname@example.org, email@example.com, firstname.lastname@example.org, email@example.com, firstname.lastname@example.org, email@example.com, Michaelgordon509@outlook.com, firstname.lastname@example.org, email@example.com, firstname.lastname@example.org, email@example.com and firstname.lastname@example.org.
Rest assured, Lovingly uses advanced fraud protection to thoroughly authenticate credit cards. Unfortunately, the most advanced fraud protection can’t protect retailers from disputes that arise from unreported stolen credits cards.
Lovingly doesn't make any commission on disputed order refunds. We do, however, have an obligation to help Partners make more money online. hint: It’s not by refunding orders after delivery.
We understand that dealing with credit card disputes is frustrating and want to support our Partners as much as possible. For clarity and transparency, here’s what Lovingly can and cannot do regarding disputed credit card issues.
What Lovingly can’t do:
Automatically reject suspicious orders
Handle credit card disputes on behalf of Partners
Make credit card disputes disappear
What Lovingly can do and is actively doing:
Using advanced fraud protection to thoroughly authenticate credit cards
Providing tips for recognizing/detecting potential fraudulent orders.
Watch for red flags like the same customer email address is attached to multiple orders with different customer names and credit card numbers.
Lovingly recommends rejecting orders with customer email email@example.com, firstname.lastname@example.org, email@example.com, firstname.lastname@example.org, email@example.com, firstname.lastname@example.org email@example.com, Michaelgordon509@outlook.com, firstname.lastname@example.org, email@example.com, firstname.lastname@example.org email@example.com, firstname.lastname@example.org and many others that you suspect could be fraudulent.
Reminder that Partners do not have to pay a credit card fee for rejecting orders with Lovingly Pay.
Lovingly Partner Support
Chat via your Lovingly account
Call (800) 533-1787