You can issue a full or partial refund directly from your Lovingly Order List. Once processed, refunds typically appear on the customer’s account within 3–5 business days.
How to Issue a Refund
Open your Order List.
Select the order you want to refund.
In the Lovingly Assistant panel, click the three dots to view more options.
Choose either Full Refund or Partial Refund.
Full Refund
A full refund returns the entire order total to the customer.
Select Full Refund.
Choose the employee applying the refund.
Select a refund reason.
Click Refund Entire Order to submit.
Partial Refund
A partial refund allows you to return a specific amount.
You can refund either:
Amount + Tax: Enter the amount; tax will calculate automatically.
Exact Amount: Refund a precise total without additional tax.
Steps:Select Partial Refund.
Enter either an Amount + Tax total or Exact Amount.
Choose the employee applying the refund.
Select a refund reason.
Click Refund This Amount to complete the process.
Important Notes
Once a refund is submitted, it cannot be undone.
An email confirmation is automatically sent to the customer.
Refunds take 3–5 business days to appear on the customer’s bank account.
You cannot refund more than the original transaction total.
If you need assistance determining the correct refund type, our team can help.
Need Help?
For further assistance, please reach out to our Support Team. We’re always happy to help.