Lovingly

Boost your online sales with My Marketing Hub

My Marketing Hub

How to Calculate the Breakdown of Each Order - Canada

It's quick and easy to set temporary shop hours via Lovingly Account.

How to Set Temporary Shop Hours

Gift Now, Deliver Later

How to Calculate the Breakdown of Each Order - United States

NEW! Update, schedule, and manage your Lovingly Shop Homepage splash image.

Using Homepage Splash Image Management

Add a description of your shop, a gallery, and more.

Update your About Us page

Understanding Your Detailed Sales Report FAQs

Understanding Your Detailed Sales Report

A key to the icons that help you quickly get where you need to go.

Lovingly icons

Forgot your password? It happens! Here's how to easily reset it.

Reset your Lovingly Account password

Update your sales tax settings in your Lovingly Account.

Update your tax settings (US)

Update your HST, GST, and/or PST settings in your Lovingly Account.

Update your tax settings (Canada)

How to Archive a Contact in Your Lovingly Account

How to Archive a Workstation in Your Lovingly Account

How to Archive a Printer in Your Lovingly Account

How to Archive an Employee in Your Lovingly Account

Noel

Cristina Ramos

George Schlieben

Manage your orders and printing options, products, and contacts.

Using your Lovingly Account

The Daily Workflow lets you seamlessly change each order status from To Do, to In Design, to Delivered.

Daily Workflow

View and manage all of your Loving Store and Lovingly POS orders.

Orders List

Access all products, including your primary Selection Guide as well as your custom products.

Products

How to manage and add contacts in your Lovingly Account.

Contacts

Easily access reports for Sales, Transfers, Statements, and more.

Reports

Make adjustments to your Lovingly Store, configure your printing options, and more.

Settings

Christopher Pels

Getting started

Make a great impression by easily sending your customers order photos, updates, and more!

Lovingly Flower Tracker

Flower Tracker 

Learn about Homepage Product Management with our video tours.

Using Homepage Product Management

Add or remove products or flags featured in a default homepage product schedule.

Edit a default homepage product schedule

Create a custom schedule for a short-term event or promotion.

Create a custom homepage product schedule

See your archived homepage product schedules, and duplicate past schedules into new ones.

View and duplicate past homepage schedules

Homepage Product Management

View your orders by delivery date, order type, order status, and more.

Filter your orders

View your orders by order number, delivery date, or customer name.

Sort your orders

You can update one or multiple orders from your Orders list.

Change order status or mark as “Delivered”

How to set a pick up order as "Ready" and notify your client.

Mark an order as ready for pick up

Our Delivery Confirmation Assistant helps you quickly and easily confirm your deliveries.

Use the Delivery Confirmation Assistant

Change delivery information, card messages, and more.

Edit your orders

Suspend orders to note that they could not be delivered, or haven't been picked up.

Suspend an order

Need to issue a full or partial refund? No problem.

How to issue a customer refund

Florist's Choice ONLY lets you promote or exclusively sell Florist’s Choice on your website.

Set up Florist's Choice ONLY

Marking orders delivered has big benefits for your business.

3 Easy Ways to Mark Orders Delivered

Managing your orders

You can choose order notifications, receipts, or SuperTickets.

Printing options

Choose default printers for order notifications, SuperTickets, and receipts.

Select your Lovingly Account printers

Reprint an order

Troubleshooting if your orders aren't automatically printing.

Fix Lovingly order printing issues

Printing your orders

Adjust which products you have for sale in your Lovingly Store.

Enable or disable a product

Temporarily limit your online selection guide to the Florist’s Choice product plus up to eight more that you pick.

How to Use Florist's Choice PLUS

Quickly and easily adjust pricing on any product in your Selection Guide.

Change your product pricing

Choose filters and view select groups of products.

Filter your products

Print product recipes for easy designer reference.

Print product recipes

Custom products are a great way to show off your shop’s unique style.

Add a custom product

Make changes to the custom products you've added.

Edit your custom products

Protocol for handling the December 14th-February 15th

Canadian GST/HST Break 2024-2025

How to Manage Add On Products and Their Display in Checkout

Add-On Product Management

Managing your products

Update customer phone numbers, addresses, and more.

Edit a contact

Categorize your contacts as Person, Business, or Florist.

Types of contacts

Add tax exempt contacts to your customer database.

Add a tax exempt contact

Managing your contacts

For emergencies, easily toggle your store to “Closed” from your Lovingly Account.

Close your Lovingly Store for the day

Change your business information

Choose whether to receive email notifications.

Manage email notifications

Employee Management

Security

Create a new PIN or reset a forgotten one.

Reset your security PIN

De Andre Fong

Managing your Lovingly Account

Coupons are a great way to market to new customers as well as encourage repeat sales.

Creating, printing, editing, and deactivating coupons

Advertise your Coupon/Promo Code at the top of your site!

Hello Promo/Coupon Code Bar Feature for Your Shop! 🌟

Target Coupon/Promo Codes to Specific Delivery Dates

Managing your coupons

Best practices for responding to your customer reviews - negative or positive!

Responding to customer reviews

Lovingly Reputation Management lets you easily respond to your new reviews.

Using Reputation Management

Setting up Gmail as your default “Mailto:” client

Why chargebacks are initiated, and how to help stop them.

Receiving chargebacks

Dispute a chargeback

Chargeback fees

Receiving and disputing chargebacks

Easily create efficient, Google-optimized routes for your deliveries.

Get started with Delivery Routing

Delivery Routing

Easily create a new house account in your Lovingly POS.

Create a new House Account

Get House Account balance statements to email or print.

Generate House Account statements

How to apply payments to your House Account orders.

Apply a payment to a House Account

Automatically print your Tax Account Numbers on your House Account statements by entering them in your Lovingly Account.

Adding Tax Account Numbers to House Account Statements

Find out how to create accounts, generate statements, and apply payments.

Using House Accounts

House Accounts

I'm a Florist

I'm a Lovingly Partner

Find answers and get help from Intercom Support and Community Experts

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