Lovingly

Boost your online sales with My Marketing Hub

My Marketing Hub

How to Calculate the Breakdown of Each Order - Canada

Gift Now, Deliver Later

How to Calculate the Breakdown of Each Order - United States

NEW! Update, schedule, and manage your Lovingly Shop Homepage splash image.

Using Homepage Splash Image Management

Add a description of your shop, a gallery, and more.

Update your About Us page

Understanding Your Detailed Sales Report FAQs

Understanding Your Detailed Sales Report

Forgot your password? It happens! Here's how to easily reset it.

Reset your Lovingly Account password

Update your sales tax settings in your Lovingly Account.

Update your tax settings (US)

Update your HST, GST, and/or PST settings in your Lovingly Account.

Update your tax settings (Canada)

How to Archive a Contact in Your Lovingly Account

How to Archive a Workstation in Your Lovingly Account

How to Archive a Printer in Your Lovingly Account

How to Archive an Employee in Your Lovingly Account

Share links to your social accounts on your Lovingly Shop.

Add Social Media links to your Lovingly Shop

Cristina Ramos

Christopher Pels

De Andre Fong

Manage your orders and printing options, products, and contacts.

Using your Lovingly Account

How to manage and add contacts in your Lovingly Account.

Contacts

Easily access reports for Sales, Transfers, Statements, and more.

Reports

Getting started

Make a great impression by easily sending your customers order photos, updates, and more!

Lovingly Flower Tracker

Flower Tracker 

Learn about Homepage Product Management with our video tours.

Using Homepage Product Management

Edit a Default Homepage Product Schedule

Create a custom schedule for a short-term event or promotion.

Create a Custom Homepage Product Schedule

See your archived homepage product schedules, and duplicate past schedules into new ones.

View and duplicate past homepage schedules

Homepage Product Management

How to set a pick up order as "Ready" and notify your client.

Mark an order as ready for pick up

Our Delivery Confirmation Assistant helps you quickly and easily confirm your deliveries.

Use the Delivery Confirmation Assistant

Managing Your Orders and Daily Workflow

Need to issue a full or partial refund? No problem.

How to Issue a Customer Refund

Florist's Choice ONLY lets you promote or exclusively sell Florist’s Choice on your website.

Set up Florist's Choice ONLY

Marking orders delivered has big benefits for your business.

3 Easy Ways to Mark Orders Delivered

This guide shows you how Gift Up works, what you’ll see in your system, and how to track your Gift Up revenue.

NEW! Lovingly Gift Up! (Pilot Program)

Managing your orders

Lovingly Print: Installation, Setup, and Troubleshooting (Windows & Mac)

Printing your orders

Adjust which products you have for sale in your Lovingly Store.

Manage Product Availability

Temporarily limit your online selection guide to the Florist’s Choice product plus up to eight more that you pick.

How to Use Florist's Choice PLUS

Quickly and easily adjust pricing on any product in your Selection Guide.

Change Your Product Pricing

Printing Options: SuperTickets, Receipts, Order Details & Product Recipes

Add a Custom Product to Your Lovingly Shop

Make changes to the custom products you've added.

Edit Your Custom Products

Protocol for handling the December 14th-February 15th

Canadian GST/HST Break 2024-2025

How to Manage Add On Products and Their Display in Checkout

Manage Add-On Products

Discover all the new fall flower arrangements in the Lovingly Selection Guide — featuring fresh, seasonal designs perfect for autumn gifting and décor.

Selection Guide New Releases Fall 2025

Managing your products

Update customer phone numbers, addresses, and more.

Edit a Contact in Your Lovingly Account

Requesting Your Customer List

Add tax exempt contacts to your customer database.

Add a tax exempt contact

Managing your contacts

For emergencies, easily toggle your store to “Closed” from your Lovingly Account.

Close Your Lovingly Store for the Day

Update Your Legal Business Information

Add and manage employees in your Lovingly Account.

Employee Management

Create a new PIN or reset a forgotten one.

Reset Your Security PIN

Managing your Lovingly Account

Coupons are a great way to market to new customers as well as encourage repeat sales.

Create, Manage, and Feature Coupons in Your Lovingly Store

Managing your coupons

Best practices for responding to your customer reviews - negative or positive!

Responding to Customer Reviews

Lovingly Reputation Management lets you easily respond to your new reviews.

Using Reputation Management

Dispute a chargeback

Receiving and disputing chargebacks

Easily create efficient, Google-optimized routes for your deliveries.

Get started with Delivery Routing

Delivery Routing

Easily create a new house account in your Lovingly POS.

Create a new House Account

Get House Account balance statements to email or print.

Generate House Account statements

How to apply payments to your House Account orders.

Apply a payment to a House Account

Find out how to create accounts, generate statements, and apply payments.

Using House Accounts

House Accounts

I'm a Florist

I'm a Lovingly Partner

Find answers and get help from Intercom Support and Community Experts

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