Give shoppers the freedom to send a thoughtful gift today while you schedule delivery for a later date. This feature helps you keep orders coming in, even when you cannot fulfill them right away.
How Gift Now, Deliver Later Works
You set one or more products as Gift Now, Deliver Later.
A customer purchases the product as usual.
The recipient instantly receives a beautiful email letting them know a gift is on the way.
You reach out to the recipient to schedule delivery when you are able to fulfill the order. Proactively use the contact details provided in the order to confirm a mutually agreed-upon date and update it in the system.
Note: Customers are told that Gift Now, Deliver Later orders are typically fulfilled within two weeks.
Splash Images
You can create a custom splash image schedule to help explain the service on your homepage and increase customer confidence.
Product Pages: What Customers See
Any product marked as Gift Now, Deliver Later will display:
A special icon on the product image
A clear message indicating the product is available for this service
No delivery-date calendar (removed intentionally)
When customers click “How does this work?”, a pop-up window appears explaining the service in simple terms.
During Checkout
At checkout, shoppers provide the recipient’s:
Email address
Cell phone number
Delivery address
They also see a reminder that you will contact the recipient directly to schedule delivery.
After Checkout: What the Recipient Receives
Immediately after purchase, the recipient receives an email that includes:
A photo of their floral gift
The customer’s card message
A note that your shop will reach out to arrange delivery
This creates an exciting “surprise moment” while giving you flexibility on fulfillment timing.
How It Appears in Your Lovingly Account
Gift Now, Deliver Later orders display as Unscheduled in the delivery date column. This indicates that you must contact the recipient to schedule delivery as soon as possible.
How to Manage the Delivery Process for “Gift Now, Deliver Later” Orders
Managing "Gift Now, Deliver Later" orders involves specific steps to ensure the order is properly scheduled and delivered:
Why Can’t I Mark a “Gift Now, Deliver Later” Order as Delivered?
For orders marked as "Gift Now, Deliver Later," the system requires a delivery date to be set before you can mark the order as delivered. This ensures that the delivery schedule is accurate and aligned with customer expectations. Steps include:
Edit the Order: Navigate to the order and add a delivery date using the system’s editing functionality.
Set the Delivery Date: Once the delivery date is available in the system, you’ll have the option to mark the order as delivered. This process is designed to prevent delivery errors and maintain a smooth customer experience.
Who is Responsible for Scheduling the Delivery Date?
It is the shop's responsibility to contact the customer or recipient to arrange the delivery date for "Gift Now, Deliver Later" orders. As part of this process:
Proactively reach out to the customer or recipient using contact details provided in the order.
Confirm a mutually agreed-upon delivery date and update it in the system. Scheduling clear customer communications ensures that the recipient's needs are accommodated and reduces the possibility of missed or delayed deliveries. To mark the order as delivered, you must first add a delivery date to the system using the order editing functionality.
Why Florists Love This Feature
Keeps online orders flowing even when supply is limited
Helps you manage capacity during busy or unpredictable periods
Creates a positive, engaging recipient experience
Reduces order cancellations by offering a flexible alternative
Gift Now, Deliver Later is one more way Lovingly helps you stay open online, support your customers, and keep your business thriving.
Need Help?
For additional assistance, please reach out to our Support Team. We are always happy to help.