To give a refund, go to your Order List and select the applicable order. In the order details in the Lovingly Assistant panel, click the three stacked dots to see more options, then select either “Full Refund” or Partial Refund.” 

Full Refund 

Will refund the entire order total. 

Use the “Full Refund” option to fully refund the order. Click the name of the employee applying the refund, select a reason for the refund, and then click “Refund Entire Order” to process the refund.

Partial Refund

Can be used to refund a specific amount plus tax, or an exact amount. 

Amount + Tax: Once you enter the refund amount, the applicable tax to be refunded will automatically be calculated.
Exact Amount: Enter an exact refund amount. Additional tax will not be calculated.
 
Click the name of the employee applying the refund, select a reason for the refund, and then click “Refund This Amount” to process the refund.
 
Refunds typically take 3 to 5 business days to post to the customer’s account.
 
Please note that once a refund has been initiated by clicking “Refund Entire Order” or “Refund This Amount,” this process cannot be undone. An email confirmation of the refund will also be automatically sent to your customer. 

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